I am returning the entire shipment addressed to your attention. posted by theora55 at 3:48 PM on February 6, 2006 When the package came yesterday, I found two Xboxs in the box. In that case, you can contact Amazon and offer to return it. What's bob's obligation. After a week or so he contacted me because the shipment appeared to be “stuck” somewhere during transit. I received the item is used when emphasizing the time you received it, it is past simple (not past perfect). The customer received this mis-shipment and we provided him with return instructions, and we would issue a credit on his credit card for the shipping cost of the return, however, the customer still hasn't shipped the item back to us. So I agreed to cut my losses and send him a replacement, and he would refuse the package if a second one should ever turn up. I understand that it's morally wrong to keep both, but frankly it's Walmart and I don't care. The problem is compounded by the fact that everything associated with this duplicate shipment is tied to my name and order number. We received a shipment of thirty red table cloths (invoice No. I have received the item emphasizes that you have something new, it has arrived and you share it with whoever you want, it is present perfect. Customer opened return request on let’s say, order #1234. Looking for advice on how this should be handled. So I recently ordered an Xbox One off Amazon. Customer made two orders, both exactly the same item, four minutes apart. Just curious because this happened to me as well with the alien box set. I have just received the item. Be sure to include any “enclosures” mentioned in the letter. Please credit my account for $321, the cost of my order plus shipping and handling. If they tell you to ship it back, ask for the postage, plus the postage to return the incorrect item. I already returned one becasue of their return policy. They'll likely tell you to keep it, or not bother to respond. I have no intention of paying for return shipping or restocking fees for a computer I never ordered. 12345), but found that ten of the cloths have black streaks along the outer edges. We receive order confirmation and shipping notification emails for each delivery—and that's just what cybercriminals are counting on. Duplicate Payment Refund Letter This package contains (1) Instructions & Checklist for Duplicate Payment Refund Letter; and (2) Duplicate Payment Refund Letter; This form is designed to assist you in drafting a letter for when you need to refund a duplicate payment. Hi, We accidently shipped the wrong item to a customer, but we already sent out the right item out afterwards. At first I thought that I accidentally ordered two, … Received duplicate item, company asking for it back. e.g. e.g. After some time, the tracking still hadn’t updated. Customer later messaged to complain the second order wasn’t her fault and she shouldn’t be charged a restocking fee; she even had an Amazon CSR call us directly to make her … Both shipped and received. I received the item an hour ago. I sold an item to a customer in Canada. He returns the replacement but amazon mistakenly applies a credit. I actually got a call from amazon and tried to explain the situation, to no avail tho. Let's suppose bob sends it back and amazon refunds refund his account minus return shipping. correct part #xxx received Jan10 Duplicate shipment of part #xxx rec'd Jan15 Please advise. It will not be necessary to reship the order. OR I have received the item I've been waiting for. Let's say you received an Amazon package that’s addressed to a different person, though. I ordered a speaker system from Walmart and they accidentally sent me two. $ 321, the cost of my order plus shipping and handling returned one becasue of their return.... 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